Water Management
A single-source platform for utility and agricultural water billing, customer service, payments, usage, and compliance.
Product Overview
TrueBill is a browser-based billing and operations platform built around a high-performance billing engine that supports complex scenarios across water, wastewater, and agricultural water. It combines billing, customer service, payments, and operational workflows, including daily processes such as deposits, payments, shut-offs, move-ins and move-outs, meter change-outs, service alerts, and work orders.
TrueBill also supports configurable reporting and integrates with financial and accounting systems, serving as the system of record for accounts receivable and billing journals.
TrueBill is the Anchor Solution
Accurate billing for complex rate structures
TrueBill provides flexible rate templates and supports complex billing scenarios. Built-in validation and bill production feedback help identify anomalies and data issues before bills are sent, reducing downstream corrections and customer impact.
Faster daily operations and improved staff efficiency
Built-in workflows for core utility operations—such as payments, deposits, shut-offs, move-ins and move-outs, meter change-outs, meter reading review, service alerts, and work orders—streamline day-to-day tasks so staff can focus on exceptions and customer service.
Improved customer experience and transparency
TrueBill supports customer access and payments through portal capabilities, configurable queries and reporting (including Excel exports), and customizable statements and bill presentation.
TrueBill enables utilities and agricultural water agencies to produce accurate bills, run efficient operations, and improve customer service through a configurable, browser-based platform that integrates with core financial systems.
Features & Benefits
- Modern, browser-based platform for easy access and updates
- Flexible deployment options (SaaS or on-premise)
- Powerful billing engine for complex rate structures
- Built-in validation to catch billing errors before issuing statements
- Integrated customer service and account management tools
- Payments and cashiering with full accounts receivable support
- Service and work order integration with operational systems
- Meter and field operations management
- Agricultural water management (orders, usage, allocations, billing)
- Configurable reporting with Excel export
- Seamless integration with financial systems
- Secure access with role-based permissions and SSO